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Verity Solutions

12131 113th Ave NE
Suite 200
Kirkland, WA 98034

Support

800.581.1378

Sales

425.947.1922


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Articles

The Verity Difference: Customer Success Team

November 19, 2019


What makes Verity Solutions different than other 340B Third Party Administrators (TPAs)? We are passionate about our customers. We make it a priority to be a strategic partner, and we know we are only as good as our clients are successful with their 340B program.

Verity Solutions Difference Account ManagerDesignated Account Management with Standardized Business Reviews

Once you have launched on the Verity 340B platform, you are handed off to your designated Account Manager. Every Account Manager completes a rigorous 8-week 340B account management program and participates in weekly continuing education sessions to have the sharpest focus as a second set of eyes for you, ensuring you are meeting your 340B program goals. Biweekly standardized Business Reviews include a review of key metrics along with actionable insights for each client. We provide these reviews in a standardized format and publish them for your use and transparency.

We also have Account Management teams consisting of 4 trained Verity members. Each unit includes a primary Account Manager assigned to a specific covered entity, who acts as the “quarterback” for that client. This arrangement provides a single point of contact for our clients with definite backup to expand the team’s knowledge base and coverage during any time when the primary Account Manager may be unavailable. Further, your success is our priority, so we make sure someone from our Support team is available at all hours.

After your first six months with Verity, each client has the option to set their business review schedule according to their needs, whether that is bi-weekly, monthly, or quarterly. Our team is always available for any questions you may have, and with our robust online resources and user forums, you can be sure to get the answers you need, in the manner you choose, at your convenience.

Email us today and let’s start a conversation about how our Customer Success Team can make a difference to your 340B program! info@verity340B.com